Reviews

I had an odd request and Russell at NTX stepped up to handle it. I'm a material scientist and needed some gas lines installed in a laboratory. Russell procured the right tubing, ran it through a fairly tight space, secured it and terminated each end with fittings. Throughout the process he was courteous, communicative and on time. The job looks great in 3 areas, but I held back a star because the tubing is a bit bent in one area. Still Russell said he'll come back out and straighten it with some tool soon. Will update then. Update: Russell came back about a week later and straightened out the pipes. They look fantastic now

I recently had the pleasure of having Jose visit my home to service my AC unit. From start to finish, the experience was exceptional. Jose arrived promptly at the scheduled time, which was a great start. He was very professional and courteous, taking the time to explain the process before beginning the work. He first cleaned the air conditioning unit thoroughly, ensuring that all dust and debris were removed. After cleaning, he recharged the coolant in the system. He explained the importance of this step and how it would help maintain the unit’s performance during the hot summer months. Throughout the visit, he was very knowledgeable and answered all my questions patiently. Overall, I am extremely satisfied with the service provided. Jose’s professionalism, expertise, and friendly demeanor made the entire process stress-free. I highly recommend their services to anyone in need of air conditioning maintenance or repair.

I have been using North Texas Air for years. When I heard they merged with North Texas plumbing I was thrilled. I had an issue with my tankless water heater so I called Russell. He sent out Jose. I was very impressed with this young man. He was Extremely knowledgeable! He was professional and showed respect to my home. When he came in he Covered his shoes with shoe covers so he wouldn’t bring dirt in the house. After assessing the issue, he explained what was going on with the water heater and explained what was needed done Jose had the water heater working! If you are needing a plumber I would highly recommend Jose at North Texas Plumbing!

Very professional, great with communication. I had some unusual circumstances with my availability, they were understanding and flexible. The work was done when they said and without unexpected charges. The excavation crew did an excellent job, my yard actually looks better after they dug and replaced the soil than before!

When something like a water leak happens, the uncertainty of the situation can be paralyzing. What stands out above the quality of work, which was tremendous, was the professionalism and wonderful communication. Miguel was exceptional. We were not home when he arrived onsite. He calmly explained the circumstances, respectfully answered all our questions, and clearly articulated timelines/next steps. Miguel always reviewed the scope of work, even as it evolved, before doing anything. We were very impressed. Despite having to replace the entire water line in the yard, I was impressed on how the team was able to return the yard to almost perfection. Highly recommend.